Training & Education

In Person Training & Education

We regularly present Collection Forums that teach the best techniques for collecting your receivables, encourage and empower team members to ask for payment and handle negotiations, provide guidance on best-practices for financial policy, preparing for litigation, and much more! We began presenting these seminars in 1992 to help our clients collect more on-time payments from their customers, put the best policies in place in their offices, and work with our company in a superior partnership.

The bi-annual Collection Forums are timed to follow the close of the Oregon Legislature regular sessions, allowing us to review changes in rules and laws that impact your collection efforts. During the forums the audience is encouraged to ask questions — we are here to help you.

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Amazing! Always helpful!
NicholeSurgery Center of Southern Oregon, Medford

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I found this very informative. Brian is energetic, entertaining and very informative.
PatMedford Medical Clinic

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Thank you! you were very knowledgeable and kept moving but allowing us to ask questions. And loved the “forum” process. It was a great seminar!
KimSlocum Surgery Center, Eugene

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Wonderful speaker!
BreeAnnMid Rogue Health, Grants Pass

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I am new at collections and enjoyed this.
SandiARC, Medford

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Great information, very helpful!
LacyDreyer Medical, Eugene

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Very helpful information. Appreciate the resource information.
ShirleyUmpqua Medical, Roseburg

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Definitely learned a lot!
KelseyKano Endodontic, Coos Bay

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Great forum! Look forward to the next one!
MarilynCurry General Hospital, Gold Beach

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Thank you for this WONDERFUL seminar! It has been very informative and Brian was a GREAT speaker!
BobbiBay Clinic, Coos Bay

Past Forum Topics Include:

Updated & Changes to Bankruptcy
Two tracks of law – civil and criminal
Who is your proper debtor?
Minors, adults parents, divorces
Getting Signatures – what makes a good contract for collecting?
Understanding Federal vs. state law for debt collections
What can we do to increase effective collections and decrease liability?

Customize Your Next In-Person or Online Training

We also create custom training and classes for our clients, and for educational and business groups. Want to get some of the latest info on credit and collections affecting the credit and collection industry? We can customize a training session or speaking engagement to fit your needs. We can also offer online training sessions if the space and time requirements don’t allow for in-person meetings. Our next presentation will be:

Save the Date!

Collective Growth Conference

Hyatt Place Cascade Station – Portland OR – May 7 & 8, 2026

We are proud to present this conference tailored to credit union employees with a focus on revenue, operations, and internal policy! This one-of-a-kind event features speakers and exhibitors chosen to enhance the C-Suite level, operations management, and receivables and collections to help improve the member experience while increase the effectiveness of the A/R cycle, improve policies, and shore up potential liabilities. This day and a half conference will feature speakers from regulators, legislators, attorneys, and industry experts focused on the financial services business.

Registration will open February 1, 2026! Join us for this affordable and robust conference to help grow your technologies, grow your member success, grow revenue, and grow your knowledge!

Reach out to our Client Service Team for more details and make sure you and your colleagues are on the invite list for the Early-Bird Discount!

Need A Dynamic Speaker For Your Next Conference or Event?

Let us share our expertise

Collect Northwest Executive Vice-President Brian Watkins started his career in the collection industry in 1990. His industry knowledge and engaging personality makes him an oft-requested speaker for professional groups, associations, and conferences. Brian has been a Certified Instructor for ACA International for over 10 years and teaches across the country on topics critical to business success and compliance. His experience in state and federal legislative advocacy give him an insider’s perspective on many of the laws and rules governing the industry and how those rules impact creditors and the relationships to their partners.

If you would like to inquire about a custom training for your team, or just want to get on the list for the next Collection Forum, please contact our Client Service Team at 888-511-0070 or fill out the form for more information: